Big Data
Use Case

Enhancing customer experience and satisfaction with big data technology

May 2, 2022

A renowned airline company employed big data technology to assure a better client experience as part of its goal to provide a pleasant and stress-free flight experience. They wanted to deliver high-quality service that was flexible enough to meet their customers’ changing needs, so the aviation company utilized a connected multi-cloud data platform for enterprise analytics that unified everything—data lakes, data warehouses, analytics, new data sources, and identifying key triggers. They were able to immediately identify pricing and promotion opportunities, reduce and manage churn, and improve web and call center experiences with this solution.

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