Artificial intelligence (AI) is a branch of computer science that focuses on creating intelligent machines capable of performing tasks that typically require human intelligence. The technology develops algorithms and systems that enable machines to perceive, reason, learn, and make decisions. This technology is especially important to businesses as Industry 4.0 technologies like big data, the internet of things and cloud computing produce large amounts of data to sort through. AI can identify patterns, suggest solutions and find otherwise unseen problems within this data, becoming a necessary tool to remain competitive.
AI has the power to transform government operations by enhancing efficiency, decision-making, and service delivery—when implemented ethically, with clear policies, continuous training, and a focus on supporting, not replacing, the human element.